We learned a lot from previous lockdowns, more often than not the hard way. Third time around we’re past the initial tech hurdles, equipped with PPE and have more understanding of what services are available, but we’re still learning and improving constantly.
Lockdown taught us what the young people we support are really capable of. It’s taught us the importance of giving better instructions and regular clear communication. Covid-19 has shown us the true resilience of young Londoners and made it clear what we could be doing quicker and better.
We implemented a raft of new tech. We developed a Covid policy for shared accommodation which is updated monthly in line with new regulations. We’ve been able to continue taking new referrals via our online self-referral form and partner referral form. We work with a translation service over the phone to support young people who need language support.