Updated April 2021
We are reopening our day centre on 7th April, initially only on Mondays, Wednesdays and Friday between 11am and 3.30pm (with short closure between 1-1.30pm for cleaning and staff breaks).With the situation around Covid-19 constantly changing, our priority is the health of young people, staff and the wider community.
We are delighted to be reopening our doors and are slowly transitioning back to offering face to face services alongside our remote offer. We have also reopened referrals, so if you have nowhere else to go or are about to become homeless, then please don’t wait and get in touch via the online form below. We are also accepting referrals from other organisations.
On this page you will find updates on how we can support you and how we will work with others to help young people in the days, weeks and months to come. Things are constantly changing, so please keep checking this page for updates.
If you are homeless, seeking asylum or a vulnerable person seeking refuge, you are allowed to stay overnight away from home under the official Covid-19 regulations.
Already using New Horizon?
We will continue to work with anyone who is already getting support from us. If you are already known to us and want an update, then please call 020 7388 5560 or email firstname.lastname@example.org. Someone from our team will get back to you as soon as possible.
Please note that as the centre is only open 3 days a week, it’s possible that someone might not answer the phone when you call. We are regularly checking the voicemail but if you need something urgent, we’d advise emailing first.
Not currently using or new to our service?
We welcome new referrals, so if you have nowhere else to go or are about to become homeless, then please don’t wait and get in touch via the online form below.
We are slowly reopening services in order to keep everyone safe. From 7th April, the day centre will be open Mondays, Wednesdays and Friday between 11am and 3.30pm (with short closure between 1-1.30pm for cleaning and staff breaks). During these times we can offer:
You may be offered a blend of in-person and remote services to meet your needs. You can still complete a referral even if you can't come into the centre, we will conduct our services over email, phone or online. Please bear this in mind and if you need urgent support before then, please use the resources listed below.
You are a priority to us and we will get in touch as soon as we can. We are very busy and our team are doing their best to get to the people who need us most the quickest, so try not to worry if you don’t hear from us immediately. We try to respond to all referrals within 3-5working days
Want to make a referral for someone else?
If you are a professional organisation and wish to refer on behalf of young person you’re working with, please download and complete our agency referral form.
Can't wait that long?
You might feel that you need help or information right now. To keep things simple, we have put together a basic list of other organisations that also offer support.
Things around Covid-19 and the lockdown keep developing, so there will also be changes around how we and others will be supporting young people. We will be giving updates via Twitter, Facebook and our website.
This page is especially for updates for young people about what support is available through New Horizon Youth Centre and other organisations during this time. We will update this page as soon as we have any changes to announce or new information to share.
If you are homeless, seeking asylum or a vulnerable person seeking refuge, you are allowed to stay overnight away from home under the official regulations.
The information about Covid-19 can be overwhelming and worrying. To find out more about what is happening and a few simple steps you can take to avoid catching or spreading it: