Updated March 2021

With the situation around Covid-19 constantly changing, our priority is the health of young people, staff and the wider community.

We are offering all of our services remotely as our day centre is temporarily closed due to the current lockdown. We are planning on re-opening the centre on 6th April, this is dependent on goverment guidelines and is therefore under regular review. To help ensure we can open the centre as quickly as possible, we are temporarily closing new referrals of young people in order to prioritise support for those already registered with our service.

Our remote services

Already using New Horizon?

We will continue to work with anyone who is already getting support from us. We will mainly support you via phone, email or online. If you are already known to us and want an update, then please call 020 7388 5560 or email Someone from our team will get back to you as soon as possible.

Please note that as the centre is currently closed, it’s unlikely that someone will answer the phone when you call. We are regularly checking the voicemail but if you need something urgent, we’d advise emailing first.

Not currently using or new to our service?

Unfortunately, we do not currently have the capacity to accept any new referrals. We will reopen new referrals as soon as possible and this page will be updated accordingly. Please keep checking back here for updates.

We know this might be a very difficult time for you and encourage you to read through the additional  information below on where else you can access help and advice.  

Can't wait that long?

You might feel that you need help or information right now. To keep things simple, we have put together a basic list of other organisations that also offer support.

  • Shelter housing advice helpline 0330 0536091 - If you are 18-25 and need advice around housing 
  • Streetlink 0300 500 0914 - If you are sleeping rough or you want to refer another person who is
  • The Mix 0808 808 4994 - If you want to find out more or talk about challenges you are facing, from mental health to money to finding a job, from break-ups to drugs.
  • The Samaritans 116 123 (24hrs) - If you are feeling very low, feeling suicidal or need to talk to somebody urgently. You can also present to A&E at any hospital.
  • Mind 0300 123 3393 - If you want information mental health or need and signposting to services
  • National Domestic Abuse Helpline 0808 2000 247 (24 hrs)- If you are in an abusive or violent relationship or fleeing any kind of violence or abuse, and need help urgently. In an emergency, always call 999.
  • LGBT Switchboard 0300 330 0630 - If you identify as LGBT+ and need information and support.
  • 999 if you're in an emergency or at risk of har
  • Your Local Authority’s Children’s Services Team - If you are under 18 and have nowhere to stay or feel at risk of harm. Please visit the website for your Local Authority and search for “Child Protection”

Want to make a referral for someone else?

Unfortunately, we are not currently able to accept any new external referrals. Any referral forms sent to us will not be picked up during this period. Please keep checking this page for updates on when our referrals reopen and details of how to get in touch. In the meantime, we recommend contacting one of the other agencies listed above. 


How will I know if anything changes?

Things around Covid-19 and the lockdown keep developing, so there will also be changes around how we and others will be supporting young people. We will be giving updates via Twitter, Facebook and our website.

This page is especially for updates for young people about what support is available through New Horizon Youth Centre and other organisations during this time. We will update this page as soon as we have any changes to announce or new information to share.

Can I keep ‘sofa surfing’ during lockdown?

If you are homeless, seeking asylum or a vulnerable person seeking refuge, you are allowed to stay overnight away from home under the official regulations.

How can I protect myself and others against Covid-19?

The information about Covid-19 can be overwhelming and worrying. To find out more about what is happening and a few simple steps you can take to avoid catching or spreading it:

Give Your Support

All your contributions, however small, help our work to continue.

Fundraise for us or donate now