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Get Help

These are some of the frequently asked questions that young people ask at their initial Advice Team visit.  We hope that the information and links provided will help you make the correct choices for your current situation.

 

I am 16 or 17 and I have nowhere to live so I need help

You can come to New Horizon Youth Centre and get some advice. Although we will not be able to refer you to hostels or other accommodation projects directly until you are 18, we can support you with contacting Social Services (if you have not done this already). You would need to arrive outside the centre at 10.15am to get an appointment. 

Below are some useful helplines: 

 

I am over 18 and I have nowhere to live so I need help

We would need to find out more about your situation and if we can help, we will be honest with you about your choices. In most cases we can make referrals into shelters, hostels and other kinds of accommodation.You would need to arrive outside the centre at 10.15am to get an appointment. 

Below are some useful helplines:

 

I have been kicked out of home

There may be different options available to you and after learning more about your situation, we would go through these with you carefully. If you want to go back home we can help you with mediation. If you don’t want to or can’t go back home, we may be able to refer you to a hostel. You would need to arrive outside the centre at 10.15am to get an appointment.

Below are some useful helplines:

 

I have run away from home

There might be different reasons for you running away from home and we will need to know more about your situation so that we can give you the right advice and support. If you are 16 or 17, pop in or phone us on 0207 388 5570, if you are under 16, phone us and we will arrange to meet you somewhere. 

If you need help urgently and the youth centre is closed or you can’t come for another reason, you could call one of the helplines below.

 

What type of accommodation can you help me with?

The type of accommodation depends on your situation and past housing. For most people who have no experience of renting, it will be a hostel. These vary, some have cooking facilities and some provide meals. You would always have your own room and generally share other facilities. This is different in emergency accommodation and we would explain this when you come to see us.

 

I want to find work or a course

We can help you find a job, apprenticeship or training opportunities. We can help you to explore ways of going back to college or finding a new course in something that interests you. You can come to the youth centre and register at any time during opening hours, we will need to find out more about you to make sure that we are giving you the right support.

 

I am a care leaver and need help

After learning more about your situation we would go through all the support options available; this might be to help you to talk to a Social Worker or you might need more specialist advocacy or legal advice which we may be able to help with. Bring as much information about your situation with you when you visit. You would need to arrive outside the centre at 10.15am to get an appointment.

 

I feel like giving up

If you are feeling low or need somebody to talk to about anything, we can help. If you have been feeling suicidal or need to talk to somebody urgently and the youth centre is closed or you can’t come for another reason, you could call The Samaritans 08457 90 90 90 (24 hours / 365 days per year).

 

I need help with my benefits

We can support you; whether you just need to make a claim or have made a claim and you need to chase this up – we can help you make enquiries to the Benefits Agency. We also want to know if you are having other problems, like being sanctioned – we can support you with the appeal process.

 

I am leaving prison

Leaving prison can be a very difficult time and we can help in different ways like helping you to find a job, a course or accommodation. We can work with you in prison and once released. Whatever your criminal record, we will do our best to help and support you.

If you have been released from prison call 0207 388 5580 and ask to speak to a member of Creating Positive Futures Project team or email us.

If you are in prison, you can write (include your prison number)
 to us at New Horizon Youth Centre (CPFP), 68 Chalton Street, 
London
, NW1 1JR.

 

I am in danger - fleeing violence or abuse

If you are in an abusive or violent relationship or fleeing any kind of violence or abuse, you may feel alone and scared to talk to anybody about this. We can provide a safe space to talk, give confidential support and practical information around getting help. 

If you need help urgently and the youth centre is closed or you can’t come for another reason, you could call one of the helplines below.

 

I am in debt and worried about it

You might need some specialist advice on debt (owing money) if so, it might be worth contacting one of the organisations below. If you prefer to come to the youth centre, we can help you to find support for your debt problems and you can use the internet or call a helpline using a phone at the youth centre if you need to. 

Below are some useful helplines:

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