How we can help you

Updated August 2022

Our day centre is currently open on Monday to Friday between 10:30am and 4:00pm (with short closure between 1:30-2:00pm for cleaning and staff breaks). Please note Tuesdays are appointment only so only come to the day centre if you have been asked to come at a certain time by a member of staff. We run a women only space on Wednesday afternoons from 2-4pm.

Our face to face services are delivered alongside our remote offer. Referrals continue to be open for new young people so, if you have nowhere else to go or are about to become homeless, then please don’t wait and come to our day centre. We are also accepting referrals from other organisations. 

Our services

Already using New Horizon?

We will continue to work with anyone who is already getting support from us. If you are already known to us and want an update, then please call 020 7388 5560 or email [email protected]. Someone from our team will get back to you as soon as possible.

Please note that as the centre is only open on week days, it’s possible that someone might not answer the phone when you call. We are regularly checking the voicemail but if you need something urgent, we’d advise emailing first.

Not currently using or new to our service?

If you are new to our services, please come to our day centre in person, which is currently open on Monday to Friday between 10:30am and 4:00pm (with short closure between 1:30-2:00pm for cleaning and staff breaks). Please note Tuesdays are appointment only so only come to the day centre if you have been asked to come at a certain time by a member of staff.

We can help with:

• Housing advice and advocacy (including specialist support if you're sleeping rough)
• Support with accessing benefits
• Education, employment and training support
• Counselling and mental health support and advocacy
• Physical and sexual health advice
• Showers
• Hot food, clothes and health essentials
• Youth work and lifeskills programme including art, music, sports and drama.
• Support to access external legal or immigration advice
• One-to-one support around independent living and communication skills

And many other services tailored to what you're specificallly looking for

You may be offered a blend of in-person and remote services to meet your needs. Please bear this in mind and if you need urgent support, please use the resources listed below. 

You are a priority to us and we will get in touch as soon as we can. We are very busy and our team are doing their best to get to the people who need us most the quickest, so try not to worry if you don’t hear from us immediately. We try to respond to all referrals within 3-5 working days

Want to make a referral for someone else?

If you are a professional organisation and wish to refer on behalf of young person you’re working with, please download and complete our agency referral form.

Can't wait that long?

You might feel that you need help or information right now. To keep things simple, we have put together a basic list of other organisations that also offer support.

• Shelter housing advice helpline 0330 0536091 - If you are 18-25 and need advice around housing 
• Streetlink 0300 500 0914 - If you are sleeping rough or you want to refer another person who is
• The Mix 0808 808 4994 - If you want to find out more or talk about challenges you are facing, from mental health to money to finding a job, from break-ups to drugs.
  
• The Samaritans 116 123 (24hrs) - If you are feeling very low, feeling suicidal or need to talk to somebody urgently. You can also present to A&E at any hospital.
• Mind 0300 123 3393 - If you want information mental health or need and signposting to services
• National Domestic Abuse Helpline 0808 2000 247 (24 hrs)- If you are in an abusive or violent relationship or fleeing any kind of violence or abuse, and need help urgently. In an emergency, always call 999.
• LGBT Switchboard 0300 330 0630 - If you identify as LGBT+ and need information and support.
• 999 if you're in an emergency or at risk of har
• Your Local Authority’s Children’s Services Team - If you are under 18 and have nowhere to stay or feel at risk of harm. Please visit the website for your Local Authority and search for “Child Protection”

F.A.Q

How will I know if anything changes?

Things around Covid-19 and the lockdown keep developing, so there will also be changes around how we and others will be supporting young people. We will be giving updates via Twitter, Facebook and our website.

This page is especially for updates for young people about what support is available through New Horizon Youth Centre and other organisations during this time. We will update this page as soon as we have any changes to announce or new information to share.

How can I protect myself and others against Covid-19?

The information about Covid-19 can be overwhelming and worrying. To find out more about what is happening and a few simple steps you can take to avoid catching or spreading it:

• What is the coronavirus / COVID-19
• What to do to protect yourself and others
• How to check symptoms
• This really clear explanation by The Mix