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How we can help during Covid-19

Remote delivery can mean a lot of different things to everyone. We want to be super clear about what it means for our services and what we’re offering under these current circumstances.

If you’re under 25 in London and need help, we are still here.

If we’ve never worked with you before or haven’t been in contact with you for a while, you need to complete the online referral form on our 'Get Help' page. Once you’ve done this, the teams who can help you will get in touch.

Our accommodation team is still assessing and placing people in accommodation, all done via partners and internal projects and conducted over the phone. You can still view properties and move during Covid-19 restrictions, we handle all paperwork over DocuSign and Whatsapp.

We support around 2,500 16-24 year-olds every year, the majority of whom are in urgent need of housing.

Here's how we help them into accommodation:

  • Make referrals into hostels, shelters and other accommodation 
  • Help with benefit problems or making claims
  • Advise or help with appeals for those who have been sanctioned 
  • Help in communicating with Probation, Police, Social Workers or hostel workers 
  • Find support for those with debt problems
  • Find support, such as mediation, for those who may be homeless due to a relationship breakdown
  • Get legal advice or a solicitor
  • Keep an Emergency Fund to cover urgent accommodation needs

We always listen and help young people make positive choices.

Housing Advice FAQ

How do I get a housing appointment?

You would need to complete an online referral form. If you are street homeless or staying in unsafe circumstances, please see our Get Help page for details. Because of Covid-19 there is no guarantee that everybody will hear back immediately, so please complete the referral form if you can and wait for one of team to get in touch with you.  


Can I be referred to a night shelter on my first visit or contact?

We cannot refer anybody into a night shelter until an assessment has been completed.

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