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Homelessness causes an enormous amount of extra worries or stress, so housing alone often isn’t enough. We offer services to transition successfully into housing, including the health support to keep it and build the life you want.

Our Health team brings all of these elements together through a trauma informed approach  so our provision can be responsive to young people and  they can move from crisis to a more stable place in their lives.

We are not a hospital or GP service, so we may not be able to help you with everything you need at the day centre. But we will work with you to help you access other useful services alongside what we can offer in person.

We can provide practical support as well as information. To get help from our Health team, please make a self referral.

How do we help?

Everyone has emotional needs. If you’re struggling, we can support you. There’s no shame in it; we all need help sometimes.

Our Health team can help you with:

Improving your health

We can offer you:

  • 1:1 counselling and support groups
  • Registering with healthcare providers like a GP
  • Health MOT’s
  • Help with communication, speech and language

Learning new things

We have available:

  • Health workshops about e.g. nutrition, stopping smoking
  • Learning skills to manage and build healthy relationships and maintain connections
  • Improving knowledge and understanding of own emotional and physical wellbeing

Getting resources and referrals

We can signpost and refer to:

  • Advice and referrals to get help with addiction
  • Sexual health advice and free access to contraception options and period products.
  • We take referrals from other organisations. If you work with young people experiencing homelessness, you can refer to us (see ‘I’m a professional’ menu) and benefit from our full package of services.

Training for other professionals

Our Health team can train other professionals, organisations and individuals on how best to support the health of young Londoners experiencing homelessness. If you are looking to learn, please contact us.

If you’re looking for information about ‘self soothing’ or helping feel calmer, we recommend:

Are you in crisis?

If you are in a crisis, unwell, in danger or need emergency support, we might not be able to respond as quickly as some other services. If you need help or information right now we recommend reaching out to these other organisations:

If you feel like you may, or have seriously harmed yourself, and you need urgent medical help.

Please first call 999 for an ambulance or go straight to your local A&E if you can.

999

NHS

Find your local NHS urgent mental health helpline.

See more

Samaritans

116 123

Free, anonymous, and always open. Available everywhere in the UK.

See more

SHOUT

85258

Free, 24/7 text service for anyone in the UK

See more

National Suicide Prevention Helpline

0800 689 5652

Open from 6pm to 3:30am everyday for anybody in the UK

See more

SANEline

0300 304 7000

If you're experiencing a mental health problem or supporting someone else, you can call SANEline between 4.30pm–10.30pm every day.

See more

Campaign Against Living Miserably (CALM)

0800 58 58 58

You can call the CALM 5pm–midnight every day if you are struggling and need to talk. Or if you prefer not to speak on the phone, you could try the CALM webchat service.

See more

Papyrus HOPELINEUK

0800 068 4141

If you're under 35 and struggling with suicidal feelings or concerned about a young person who might be struggling, you can call HOPELINEUK weekdays 10am-10pm, weekends 2pm-10pm and bank holidays 2pm–10pm. Or you can email [email protected] or text 07786 209 697.

See more

Switchboard

0300 330 0630

If you identify as gay, lesbian, bisexual or transgender, you can call Switchboard 10am–10pm every day. Or you can email [email protected] or use their webchat service. Phone operators all identify as LGBT+.

See more

Team overview

Our wonderful Health team is made up of experts who are all fully qualified to help young Londoners improve their health. They’re experienced in how homelessness affects people and the kind of treatment young people want.

Our team includes:

  • A nurse
  • Two counsellors
  • A communication skills tutor
  • A head of health

When they first come to us, each young person is offered a personalised package based on what they’re looking for. They might work with one or several members of our Health team alongside our other services.

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