Get help

We work with young people who are homeless or facing homelessness, or are unsafe.

Examples of homelessness and situations where we could help with your housing: sleeping on a friend’s couch, sleeping on the streets, not being sure where you’re staying tonight, staying with a person or partner you don’t feel safe with. You could have fallen out with your parents, family or friends and don’t feel comfortable, welcome or safe staying with them. You could be in danger if you return to your area. You could be a refugee or asylum seeker kicked out of your accommodation. You might have been evicted by your landlord or unable to access rental properties in London. You could be a student in London with nowhere to go in the holidays.

If you are already known to us and want an update, then please call 020 7388 5560 or email [email protected].

Someone from our team will get back to you as soon as possible. Please note that as the centre is only open on 10:30-16:00 weekdays, we may not always be able to answer your call. We are regularly checking the voicemail but if you need something urgent, we would advise emailing first.

This helps us to know who you are, your details and makes it easier for us to refer you to different services and support you with options that are available to you. If you do not have ID, talk to reception when you arrive.

ID can be a passport, driving licence, biometric residency permit or another form of photo identification.

Our day centre is open every weekday.

We run our advice, health, life skills and housing services from the day centre, as well as offering workshops, basics like food and clothing and activities like football, supper clubs and trips out. Basically, our centre is the main point where you can get our support, as well as a lot of fun and helpful extras.

Any young person who has registered with us can come to our activities.

You can speak to any member of the team if you’re not sure or have questions.

We can accommodate all learning and access needs.

Our day centre is fully wheelchair accessible, and we can provide quiet spaces and adjustments for any other kind of disability or neurodiversity. Our staff will make sure we understand your boundaries and expectations and do our best to deliver those in all areas. We offer language support (see below), food for any dietary or allergy requirement and our day centre has adaptive technology for most learning and communication styles. If we aren’t familiar with what you’re asking for, we will look into it and adapt to best support you.

We can help you via translation and interpreter services.

We have ESOL classes for people to learn English, and a Communications Support Worker who can help with other speech and language needs.

Many of the young people who come to us don’t feel safe in certain areas of London or around certain people.

We are aware of this and will check when you do your initial assessment if there is anything we need to avoid. Tuesdays at the day centre are appointment only for this reason. Whatever you need to feel safe, we will do our best to deliver. You can find out more about our safety and outreach offer here.

We are not a government organisation, which means our help is completely on your terms.

We are not the council, police or any other formal organisation and we don’t talk to them without your permission unless we have to for safety reasons. We won’t approach your family or community unless you ask us to. We will help you as much as you want but you remain in control; we won’t force you into anything and you can stop working with us whenever you want. Our team are experienced and trustworthy and we hope you’ll see that in how we treat you.