Updated Jan 2021

With the situation around Covid-19 constantly changing, our priority is the health of young people, staff and the wider community.

We are offering all of our services remotely as our day centre is temporarily closed until 21 February due to the current lockdown. We hope to open the centre again as soon as possible so will keep this under regular review.

Our remote services

Already using New Horizon?

We will continue to work with anyone who is already getting support from us. We will mainly support you via phone, email or online. If you are already known to us and want an update, then please call 020 7388 5560 or email Someone from our team will get back to you as soon as possible.

Please note that as the centre is currently closed, it’s unlikely that someone will answer the phone when you call. We are regularly checking the voicemail but if you need something urgent, we’d advise emailing first.

Not currently using or new to our service?

We very much welcome new referrals, so if you have nowhere else to go or are about to become homeless, then please don’t wait and get in touch via the online form below.

Remote services run Mon-Fri between 10.30am and 4pm. This support includes:

  • Housing advice and advocacy
  • Support with accessing benefits
  • Education, employment and training support
  • Counselling
  • Health advice
  • Online lifeskills programme
  • Support to access external legal or immigration advice
  • One-to-one support around independent living and communication skills

Self referral form button

You are a priority to us and we will get in touch as soon as we can. We are very busy and our team are doing their best to get to the people who need us most quickest, so try not to worry if you don’t hear from us immediately.

Can't wait that long?

You might feel that you need help or information right now. To keep things simple, we have put together a basic list of other organisations that also offer support.

  • Shelter housing advice helpline 0330 0536091 - If you are 18-25 and need advice around housing 
  • Streetlink 0300 500 0914 - If you are sleeping rough or you want to refer another person who is
  • The Mix 0808 808 4994 - If you want to find out more or talk about challenges you are facing, from mental health to money to finding a job, from break-ups to drugs.
  • The Samaritans 116 123 (24hrs) - If you are feeling very low, feeling suicidal or need to talk to somebody urgently. You can also present to A&E at any hospital.
  • Mind 0300 123 3393 - If you want information mental health or need and signposting to services
  • National Domestic Abuse Helpline 0808 2000 247 (24 hrs)- If you are in an abusive or violent relationship or fleeing any kind of violence or abuse, and need help urgently. In an emergency, always call 999.
  • LGBT Switchboard 0300 330 0630 - If you identify as LGBT+ and need information and support.
  • 999 if you're in an emergency or at risk of harm

Want to make a referral for someone else?

  • If you are a professional organisation and wish to refer on behalf of young person you’re working with, please download and complete our agency referral form.


How will I know if anything changes?

Things around Covid-19 and the lockdown keep developing, so there will also be changes around how we and others will be supporting young people. We will be giving updates via Twitter, Facebook and our website.

This page is especially for updates for young people about what support is available through New Horizon Youth Centre and other organisations during this time. We will update this page as soon as we have any changes to announce or new information to share.

Can I keep ‘sofa surfing’ during lockdown?

If you are homeless, seeking asylum or a vulnerable person seeking refuge, you are allowed to stay overnight away from home under the official regulations.

How can I protect myself and others against Covid-19?

The information about Covid-19 can be overwhelming and worrying. To find out more about what is happening and a few simple steps you can take to avoid catching or spreading it:

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