Updated March 2022
Our day centre is currently open on Mondays, Wednesdays and Fridays between 10:30am and 3.30pm (with short closure between 1-1.30pm for cleaning and staff breaks).
Our face to face services are delivered alongside our remote offer. Referrals continue to be open for new young people so, if you have nowhere else to go or are about to become homeless, then please don’t wait and come to our day centre. We are also accepting referrals from other organisations.
With the situation around Covid-19 constantly changing, our priority is the health of young people, staff and the wider community. On this page you will find updates on how we can support you and how we will work with others to help young people in the days, weeks and months to come. Things are constantly changing, so please keep checking this page for updates.
Already using New Horizon?
We will continue to work with anyone who is already getting support from us. If you are already known to us and want an update, then please call 020 7388 5560 or email [email protected]. Someone from our team will get back to you as soon as possible.
Please note that as the centre is only open 3 days a week, it’s possible that someone might not answer the phone when you call. We are regularly checking the voicemail but if you need something urgent, we’d advise emailing first.
Not currently using or new to our service?
You can make a self referral online, via the button below, and a member of staff will be in touch with you as soon as possible:
Or you can come to our day centre in person, the day centre is open Mondays, Wednesdays and Fridays between 10:30am and 3.30pm (with short closure between 1-1.30pm for cleaning and staff breaks). During these times we can offer:
You may be offered a blend of in-person and remote services to meet your needs. Please bear this in mind and if you need urgent support, please use the resources listed below.
You are a priority to us and we will get in touch as soon as we can. We are very busy and our team are doing their best to get to the people who need us most the quickest, so try not to worry if you don’t hear from us immediately. We try to respond to all referrals within 3-5working days
Want to make a referral for someone else?
If you are a professional organisation and wish to refer on behalf of young person you’re working with, please download and complete our agency referral form.
Can't wait that long?
You might feel that you need help or information right now. To keep things simple, we have put together a basic list of other organisations that also offer support.
Things around Covid-19 and the lockdown keep developing, so there will also be changes around how we and others will be supporting young people. We will be giving updates via Twitter, Facebook and our website.
This page is especially for updates for young people about what support is available through New Horizon Youth Centre and other organisations during this time. We will update this page as soon as we have any changes to announce or new information to share.
The information about Covid-19 can be overwhelming and worrying. To find out more about what is happening and a few simple steps you can take to avoid catching or spreading it: